Provider

How big are the rooms?

Our standard therapy rooms are 100-120 sqft, ideal for individuals and couples.

The play therapy room is approximately 170 sqft.

The art therapy room is approximately 160 sq ft., perfect for individuals and small groups.

Our group room is approximately 200 sq ft., perfect for a group up to 10.

What is your cancellation policy?

We get it. Clients sometimes have to reschedule, or they late cancel or no show. That’s why we give you 10 cancellations a month–if you cancel a room you booked 24 hours prior to the time of reservation, you will be credited the booking amount back to your account. These cancellation credits can be used for future bookings. Once you’ve used up all 10 cancellations within a month, you will not be able to cancel your bookings.

How does billing work?

All memberships are charged on a monthly basis. You can start your membership on any day of the month and we’ll prorate the first month. After that, you’ll be billed on the first of the month for your upcoming month’s membership.

Room bookings are charged on a weekly basis.

How does the room pricing work?

We love to see you grow your caseload and we want to celebrate that. We have a tiered pricing system which starts at $25/hour and you can book as far as 30 days in advance. The more you book the lower the hourly rate goes. Room rates vary (by room type) and bills are generated every week at the end of day on Saturday.

Standard Room

1-10 Hours ~ $25

11-15 Hours ~ $20

16-20 Hours ~$15

21+ Hours ~ $10

Billing Example

Jen knows she wants to book 7 hours a week for the whole month for a total of 28 hours. If she reserves all 28 hours in advance at the beginning of the month then her total would only be $505.

Here’s the breakdown:

$25 x 10 hours = $250

$20 x 5 hours = $100

$15 x 5 hours = $75

$10 x 8 hours = $80

Total for the month = $505, about $18/hour (Sounds like a sweet deal!)

Please contact us if you have any questions or would like additional information on long term rentals.

Can I only book hourly?

We also offer dedicated spaces. Whether you would like to reserve a specific office for certain days or you would like a full time dedicated office just for you, we are happy to discuss your options. Please contact hello@myethera.com for more information.

Am I locked into a long-term contract or lease?

Nope! We want to reduce the risk for you in any way, so no long term commitment needed. You can cancel or change your membership level at any time.

If you would like to sublease a dedicated space full time, there will be a long-term contract.

Clients

What can I expect the first time I go to Ethera?

We suggest you arrive a few minutes early to check in on one of our kiosks and enjoy our calming and private waiting room. Your therapist will come get you from the lobby and walk you to their office.

Your first session will be an intake assessment, during which your therapist will likely ask a lot of questions about your background and what brings you to therapy.

How do I set up an initial consultation?

You can contact one of our providers directly to set up an initial appointment, or you can contact our matching team to help you find the right therapist.

What is your cancellation policy?

Each provider will have their own cancellation policy. Please check with your provider regarding their policy.

Do you offer evening or weekend appointments?

Ethera is open during evenings and weekends. However, each provider sets their own hours, so please check with your provider.

Can I use my insurance for therapy?

Our mission is to increase and simplify access to mental healthcare. We are working diligently to partner with insurance companies so that we can offer more accessible services.

In the meantime, please check with your provider to see if they are in network with your insurance plan.

If you have out of network benefits, your therapist can likely provide you with a superbill. You can submit superbills to your insurance company and request reimbursement.

How does Ethera match me with a therapist?

We are developing a matching system that considers the client’s needs and filters through our provider database to find the top three best potential matches. After narrowing down availability, scheduling, and rates, these matches are based on the provider’s therapeutic style, specializations, personality, and other attributes (i.e. gender, culture, etc).

Do I need therapy?

We believe that therapy can be a powerfully transformative experience. Whether you are experiencing a depressive episode, struggling in your relationships, or just wanting to learn more about yourself, we have therapists that can help you. Therapy is all about choosing to focus on yourself and take care of your well-being.